Refund policy

At Carqis, your satisfaction is our priority, and we want you to shop with confidence. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. Please note that this policy applies exclusively to customers within the United States.

Returns

We gladly accept returns for both defective and non-defective items as long as they are returned in new and unused condition. To qualify, your return request must be submitted within 45 days from the date of delivery. All returns are processed by mail only. Once your request is approved, we will provide you with a return shipping label to download and print. There is no cost for return shipping, as Carqis covers the label fees.

Exchanges

Exchanges are accepted under the same terms as returns. The product must be new and unused, and the exchange request must be submitted within the same 45-day return window. To begin the process, please contact our customer service team at info@carqis.com

Restocking Fees

We want your experience with us to be stress-free, which is why no restocking fees apply to any return or exchange.

Refunds

Once your returned item is received and inspected, we will process your refund to your original method of payment. Refunds may take up to 25 days to be fully completed. You will receive an email confirmation once the refund has been finalized.

Currency

All refunds are issued in USD. If you paid in another currency, your bank or payment provider may apply exchange rates or additional fees, which are outside of our control.

Need Help?

If you have any questions or need assistance with your return, exchange, or refund, our dedicated customer service team is here to help. Please feel free to reach out using the contact details below or through our contact form. We strive to respond within 48 business hours.

Store Name: Carqis

Email: info@carqis.com

Address: 625 Massachusetts Ave Cambridge, MA 02139, United States

Operating Hours: Monday – Friday, 9:00 AM – 5:30 PM (GMT-4)